Reader clubs shift to online experiences, offers amid the lockdowns

By Grzegorz Piechota

INMA

Oxford, United Kingdom

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Experiences and discounts have been the most popular features of the news brand’s loyalty clubs and membership programmes. The COVID-related lockdowns forced changes in rewards.

In May, INMA reviewed the value propositions of the top-50 news brands based on the number of digital subscribers.

  • We found 30% or 15 brands had loyalty programmes, mostly automatically signing up the new subscribers. For example, the Wall Street Journal has its WSJ+ and Norway’s Aftenposten has A-kortet.
  • Further 14% or 7 brands offered non-content benefits as part of their membership scheme. For example, the UK Guardian has its Patrons and Slovak Dennik N has its Club N. 

A majority of the loyalty clubs — 11 out of 15 — offer both rewards related to news/journalism and rewards similar to non-news loyalty clubs, such as shopping malls or airlines.

  • Among the rewards related to news, the most common reward types are experiences: access to journalistic events, such as discussions with well-known individuals and experts, master classes, and visits to the newsroom. They are offered by more than half of the brands, or 9 out of 15 clubs.
  • News brands offer also podcasts, the publishers’ magazines, e-books written by their journalists, member-exclusive newsletters, access to archives.
  • Among the rewards non-related to news, the most common types are discounts to shops, restaurants, or service providers (such as travel agencies). They are offered by majority of brands, or 12 out of 15 clubs.
  • The non-news related experiences include online courses, alcohol tasting sessions, business clubs. 
  • Competitions and lotteries are less common and offered by half of the brands. 

Amid the pandemic, the loyalty clubs have been forced to remove out-of-home rewards such as physical events, discounts for in-person services, etc.

For example, for German Zeit’s club Freunde der Zeit, in-person events were at the centre of the subscriber engagement strategy. “Traditionally, digital events did not work for us. The pandemic changed it,” said Lennart Schneider of Die Zeit in an interview with INMA. “We are getting between 100 and 1,000 readers registering. The most popular was a meeting with the best-selling author Daniel Kehlmann, of which 650 readers watched live.”

This is a common ratio: between 50% and 70% people who register actually watches the online events live. The rest might wish to watch the event on-demand when it’s convenient.

Die Zeit records the events, cuts them into parts, and then republishes as videos and as audio podcasts to increase the distribution.

It has experimented with many online meeting technologies and settled on Clickmeeting, which doesn’t require participants to download any apps and allows watching streams right in the browser. “That was important for our B2B subscribers, many of whom couldn’t install any software themselves on company’s computers,” explained Schneider.

Freunde der Zeit has 67,000 registered members. The membership is free to all 350,000 subscribers who need to opt in.

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