When your industry is undergoing massive disruption, getting a glimpse of the future is priceless. The more you know about where things are going, the smarter you can be about what to do right now.
For that reason, the report released last week by Borrell Associates — “The Future of Legacy Media” — should be required reading for everyone responsible for the health and sustainability of any legacy media business in the United States and Canada. And for those elsewhere, the executive summary would make excellent reading as a directional indicator of what’s sure to happen around the world.
I’ve been a big fan of Borrell’s reports for almost a decade. Gordon Borrell and his team have consistently done an excellent job of producing data to help legacy media companies understand what’s happening to their business. And for me, the most useful pieces of their work have been their five-year forecasts of revenue and market share.
As hockey great Wayne Gretzky said, we need to “skate to where the puck is going to be, not where it’s been.” Our business has plenty of backward-looking metrics, but as the Mass Media Era ends and the Infinite Media Era sets in, those aren’t enough to help us determine our next steps.
In this latest report, Gordon and Kip Cassino, its principal author, have outdone themselves. They’ve produced five-year projections for a long time, but this is the first time they’ve set out to describe specifically what these mean for the future of each of the legacy media.
For legacy media, I see four huge takeaways in this report:
- We’ve been losing audience share at a devastating pace, and it will continue. The report’s introduction focuses on the foundation on which all media businesses rest — audience attention.
It shows the huge declines in time spent by audiences with each of the legacy media (except cable and outdoor) over the last five years, and it forecasts even bigger losses for each medium over the next five years.
Audience attention is a crucial measure for media businesses. Over the last century, the legacy media’s massive grip on the public’s attention has enabled us to charge high dollars for advertising, producing enviable profit margins.
And now, as we lose huge amounts of public attention time to digital media, the ad dollars are leaking away to our digital competitors.
So let’s stop and absorb the full impact. Newspapers, magazines, directories, and direct mail: You’re going to lose half or more of your audience time from 2008 to 2018. Broadcast TV, you might have thought you were safe. But here it comes — broadcast TV will lose about 15% of its audience time in just the next five years.
Meanwhile, the digital media are picking up what we’re losing and turning it into ad dollars.
Do I believe Borrell’s forecasts here? Absolutely, within a few percentage points.
Legacy media thrived in the era when information was scarce. Now information is multiplying exponentially each year, moving rapidly toward infinity. With so many other choices available to people, the legacy media will be losing audience share for many years into the future.
Does anyone believe this won’t have huge impact on revenues?
- In revenues, the next five years won’t be so bad for legacy media. Considering No. 1, this seems utterly illogical. But Borrell’s research indicates the massive revenue losses of the recent recession will ease off between now and 2018, producing a period of relative comfort for old media.
In the medium-by-medium section, the report predicts a little up, a little down for newspapers, broadcast TV, and radio over the next five years, generally about even. It sees cable doing a little better, while directories and direct mail do quite a bit worse.
I follow Borrell’s logic here, but I’m not as optimistic. Most newspaper companies were still reporting high single-digit ad revenue declines, or worse, in 2013. I can believe this will ease off a bit as marketers regain some faith in the effectiveness of legacy media, but flat or slight increases seem unrealistic to me.
However, if Borrell is right and I’m wrong, I’m very worried.
Our audience-based business model is coming apart at a rapid pace, as No. 1 shows. Take away the pain of intense revenue loss, and I fear that legacy media operators will ease off in their efforts to create their own new, disruptive business models.
And if they do that, they’ll be caught flat-footed in the next wave of revenue losses, which will be driven by their loss in audience share.
- Legacy media will increase digital sales but lose huge amounts of market share. To newspapers and, more recently, to broadcast TV operators, digital has been the big hope. And they’re not wrong about that, as Borrell’s projections show digital ad spending in local markets more than tripling from 2013 to 2018, going from $24 billion to $81 billion.
But amid that whopping growth “propelled by exploding mobile and social use,” Borrell forecasts legacy media won’t be able to keep up in their ability to sell it.
They will lose massive amounts of digital market share to all-digital companies — “pure plays.” In 2013, Borrell tracked legacy media’s digital advertising market share as a healthy 52% of local spending. In 2018, they’re projecting pure-plays will own more than 88% of the local digital advertising market, while legacy media control only 12% of it.
Even worse: “Sometime in 2017, online media will control more than half of all local advertising dollars.” (Emphasis added.) And legacy media companies might not even notice, because their own digital sales are likely to be going up.
- With this five-year scenario, it’s imperative to innovate outside the legacy business model at a rapid pace.
- Bad news: Our audience model — news — is losing market share (audience time) at a rapid pace.
- Bad news: Our sales model isn’t keeping up with the growth in digital spending, so we’re losing digital advertising market share at a rapid pace.
- Good news: Revenues and cash flows will be relatively stable for the next five years.
So what should we do?
- Invest some of that cash flow to innovate like crazy on the audience side. Retool our definitions of news to make our content more personally relevant, actionable, and engaging (e.g., “The greatest show on earth”). Get ridiculously creative about non-news possibilities in local markets by creating new, passion-centered platforms for non-news local content. Kids, family, entertainment, faith, food, shopping, fun, photo-sharing — these are just a few of the rich and largely untapped local-market opportunities.
- Invest some of that cash flow to innovate like crazy on the sales side. A growing number of legacy newspaper companies are realising they can’t get the digital sales job done with their legacy sales teams. They’re creating separate, digital-only sales structures that are selling the whole range of digital solutions — not just the legacy Web site.
This is a huge step in the right direction; we have many years of proof that we can’t keep up with the growth in digital spending with our legacy sales teams alone. If we also push to the ambitious goal of calling on every business in the market at least once every 12 months, maybe we can hold onto a bigger share of the skyrocketing digital spending that local businesses are and will be doing.
- Think about investing some of that cash flow in other businesses — profitable, solid businesses that aren’t being massively disrupted by the digital revolution. There’s simply no guarantee that a legacy media business can make up its declines in audience and revenue through innovation. We need to hedge our bets by diversifying our companies.
I’ll close with one more plug for the Borrell report. Gordon graciously authorised me to share parts of it in this blog, but if you’re in a position of leadership at a legacy media company, you need to see the whole report and draw your own conclusions.
If you’re a Borrell customer, you can download it and read it for free. But far too many Borrell customers don't do that. This time, make sure you do.
If you’re not a Borrell customer, it will cost you US$995. That sounds like a lot, until you compare it to the amount of money you stand to lose in the next five years if you don’t navigate your legacy business in the right directions. Spend the money, read the report, and take action.
Disruption is hell, but it’s a lot better when you can see where it’s going.