Frequently asked questions (FAQ)


1. Who can join the service?


Online news publishers who publish at least one online news site can join the INMA Performance Benchmarking service by applying via this website.

Individuals, and companies that are not news publishers are not eligible to participate in this service.

The applicants will be approved by INMA to ensure, among others, comparability of businesses based on their target markets, and size and maturity of their online subscription business.


2. What is the data scope and range?


At this stage, INMA focuses on benchmarking online reader engagement and subscriptions.

INMA collects from each participating publisher 20+ data points about online engagement, registrations and subscriptions of their brands, and delivers back the distribution of 30+ KPIs grouped by:

  1. Region: e.g., Asia/Pacific, Europe/Middle East/Africa, North/ South America
  2. Target markets: e.g., national, regional or metropolitan
  3. Size of online subscriber base: e.g., 0-50,000 digital subscribers, 50,000-250,000 digital subscribers, 250,000+ digital subscribers
  4. Maturity of online subscription business: e.g., 0-3 years in market, 3-6 years in market, 7+ years in market
  5. Access model responsible for most conversions: e.g., no paywall/ membership, freemium, meter, hard wall, hybrid
  6. Content formula of a brand: e.g., quality news, popular news

The data is collected and updated quarterly.

The online report includes performance data since 1Q 2019.






3. How do you ensure confidentiality of my data?


INMA releases the benchmarks and insights on the market trends only in the de-identified form, with KPIs of multiple brands recalculated into indices and aggregated, and indices for KPIs of individual brands anonymised.

INMA shall not release any individual member’s KPIs in the form that identifies the member without the prior written consent.

INMA maintains physical, technical and administrative safeguards to protect the members’ KPIs, benchmarks and insights against unauthorized access, use or disclosure.

The benchmarking service is provided by INMA and the terms and conditions will be regulated by an agreement between the member publisher and INMA.

Any INMA’s contractor will be bound by individual service and confidentiality agreements with INMA.


4. How was this benchmarking service created?


INMA worked closely with key executives at member news media companies around the world to develop this subscription benchmarking service. This is a member-driven service.

A number of INMA members from all over the world participated in early research and testing of the online report. 26 selected members participated in the 2021 pilot, contributing the foundational data of 86 brands.

Thank you, colleagues, for your time, constructive feedback and ongoing support.


5. What is the cost?

The service is sold as an annual subscription.

TThe price is US$7,500 per year per publisher for INMA members and US$15,000 for non-members. In 2022, a publisher can sign up multiple brands without extra costs.

The price for the service is competitive, as INMA does not tie the participating publishers with hardware or software purchase, nor consulting agreement, and the project is lean.






6. How do I join?

Publishers interested in applying may do so by clicking here. This is a two-minute application.

We will grant you access to the online report (dashboard), recordings of our meet-ups and presentations after you sign a contract and contribute the first batch of data for benchmarking.

You can join and cancel anytime.


7. When are the reports released?

Here are the most important dates for the program:

Upcoming updates of the online report (dashboard):

  • August 3, 2022
  • November 2, 2022

Deadlines for data collection:

  • July 18, 2022 (data for 2Q 2022)
  • October 17, 2022 (data for 3Q 2022)

Thank you for your interest in the new INMA Performance Benchmarking service.







Apply Now


Click here to apply

Questions? Contact INMA

Greg Piechota

Researcher-in-Residence

E-Mail me