Satisfying Audiences Blog

Satisfying Audiences

Right message, right time, right customer, right device

04 January 2012 · By Lynne Brennen

Research shows readership behaviour remains consistent across platforms — which is good news for advertisers, as long as we can provide reliable ways to measure it and help them send targeted, relevant, and timely messages to our audience.

Most digital publishers are experiencing similar patterns of readership behaviour across devices and platforms. The comScore chart below documents usage of three device streams: Computers and browser-accessed Web sites maintain strong readership during the work day, reaching high point around lunchtime; smartphones for news consumption are relatively steady over the course of waking hours; and tablets enjoy traffic in morning hours and a real peak in the evening.

Individuals fall along all three curves and do so across day parts — multiple devices used simultaneously and the composition varies by time of day. Consider the scenario where a commuter on the bus ride into work starts her day connecting on both a tablet and a smartphone. Our reader boots up her computer when getting into the office, checking news updates through the workday, but particularly while eating lunch at her desk. Of course, her smartphone never leaves her side for quick checks and alerts during those working hours. At night, she may unplug from the computer, but the tablet is within an arm's reach while making dinner, watching TV, and winding down with family. And, while not on the comScore chart, our commuter reads her print newspapers religiously every morning ...

This behaviour is pure gold for an advertiser. Consumers with multiple media touchpoints allow for the creative application of disciplined and targeted reach and frequency-building programmes. But before the gold can be realised, those multiple media touchpoints need to be quantified and made consistent across platforms — even better if the measurement spans print and digital.

For newspaper publishers with our future in digital media, it's our responsibility to guide the industry and our partners in creating a sound methodology to quantify cross-platform behaviour to facilitate advertisers buying access to our audiences with targeted, relevant and timely messages. New spin on the old phrase — Right Message, Right Time, Right Customer, Right Device.


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About this blog

The Satisfying Audiences Blog aims to reflect print and digital content not just across platforms but extending into consumer events, non-news-related subscriptions and other audience vehicles for newsmedia companies. This blog written by INMA members is dedicated to identifying the emerging linkages between content, audiences, and platforms. The blog is an initiative by the INMA North America Division Board of Directors.


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Lynne Brennen
Principal
New Leaf Media Consulting
Montclair, New Jersey, USA
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Nadine Chevolleau
Manager
Consumer Marketing
The Toronto Star
Toronto, Ontario, Canada
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Elisabeth Clark
Vice President
Audience & Engagement
South Bend Tribune
Indiana, USA
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Kathleen Coleman
Director
Sales & Marketing
S-R Media
Spokane, Washington, USA
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Anne Crassweller
President
NADbank
Toronto, Ontario, Canada
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Jim Fleigner
Managing Partner
Impact Consultancy
Santa Monica, California, United States
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Claire Hawley
Director
Audience Acquisition
Los Angeles Times
Los Angeles, California, USA
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Dan Johnson
Vice President,
Business Development
CirTech
Gilbert, Arizona, USA
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Sandy MacLeod
Chief Operating Officer, Print
The Toronto Star/Metro English
Toronto, Ontario, Canada
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John Newby
Publisher
The Times
Ottawa, Illinois, USA
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Siobhan Vinish
Senior Vice President
Marketing & Audience Development
Calgary, Alberta, Canada
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New York City, New York, USA

Shane Murray
Executive Director, Analytics in the Consumer Insight Group
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