Steve Hills, president and general manager of The Washington Post, gives a look into where The Post goes next with these three principles:

  1. Put the customer first. 

  2. Invest and experiment.

  3. Be patient.

“There’s no right or wrong,” Hills said at the INMA World Congress in New York City. “This is just how we’re approaching it under Bezos ownership.”

The Washington Post has the potential to be excellent in its journalism and its engineering (meaning “to think like a digital product company”), Hills said. 

Hills quoted Bezos during his presentation: “In my experience, the way invention, innovation, and change happen is through team effort. There’s no lone genius who figures it all out and sends down the magic formula. You study, debate, you brainstorm, and the answers start to emerge. It takes time.”

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